Plumbing dispatch automation that knows a slab leak from a slow drain
For shops whose board gets torn up by the first burst pipe of the morning. Requests are ranked by what is actually happening at the house, matched to the tech with the right truck and license, and handed to your dispatcher as a proposed board to approve.
- Active water and sewage moved to the top
- Jetter, camera and two-person installs routed correctly
- On-call plumber paged with the job already written up
Why the plumbing board falls apart by 10 a.m.
Severity hides inside casual wording
"Toilet keeps backing up into the tub" is a main line problem, not a toilet call. CSRs reading fast miss it, and the wrong tech shows up with a closet auger.
Equipment decides who can go
Only two trucks carry a jetter, one tech runs the sewer camera, and a 50-gallon tank swap needs two people and a permit. The board rarely shows any of that.
After-hours calls lose the details
The on-call plumber gets a name and an address at 11 p.m. with no idea whether the shutoff is closed, whether there is a crawlspace or what the customer already tried.
What our plumbing dispatch automation does
Custom code that reads requests and your board through the official APIs of tools like ServiceTitan, Housecall Pro, Jobber and Service Fusion, then proposes moves for a dispatcher to accept.
Severity ranking with the reason shown
Each request is tagged active leak, sewage backup, no hot water, gas odor or routine, and the exact words that triggered the tag are shown to the CSR.
Main line vs fixture detection
Multiple fixtures backing up, gurgling drains or a basement floor drain overflowing get flagged as a likely main line call needing camera or jetter capacity.
Truck and skill matching
Jobs are matched to techs by equipment on the truck, license level, gas certification where your jurisdiction requires it, and zone.
Proposed board with bumps flagged
When an emergency lands, the draft board shows which routine calls would slide and who to notify, so the dispatcher decides with the tradeoff visible.
On-call job sheet
After-hours requests become a job draft with symptoms, shutoff status, access notes and photos, ready for the on-call plumber to accept.
Status texts with consent checks
On-my-way and reschedule texts go out only to customers with texting consent on file, using wording your office approved.
Request sources and tools it works with
ServiceTitan and Housecall Pro
Jobs, technicians, zones and appointments read and drafted through their official APIs.
Jobber and Service Fusion
Requests, visits and assignments through each vendor's API, scoped to the plan you are on.
Google Local Services Ads
LSA leads land in the same queue as web forms, tagged by job type before a CSR picks them up.
Web forms and texting
Booking widgets, contact forms and inbound texts sorted together, with photos attached to the job.
Estimate follow-up
When the tech leaves options behind, follow-up starts from the same job record.
Plumbing AI agents
See the full set of agents built for plumbing offices.
Built for the way plumbing emergencies actually arrive
A person owns every emergency
Anything tagged water, sewage or gas is shown to a dispatcher immediately and never auto-scheduled into a later slot.
Gas odor gets a safety script, not a booking
Requests mentioning a gas smell trigger your own safety instructions and a callback task. The automation does not diagnose or reassure.
Corrections are kept
Every tag a dispatcher overrides is logged with the reason, so the rules improve and you can see why a job landed where it did.
The board stays in your field software
Assignments are written back to your existing system. Dispatchers keep working the screen they know, and the code runs in your accounts.
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Common questions
What is plumbing dispatch automation?
It reads incoming plumbing requests, ranks them by severity, matches each job to a tech with the right equipment and license, and proposes the board for a dispatcher to approve.
How does it tell a main line backup from a clogged toilet?
It looks for patterns your techs already know: more than one fixture affected, water coming up in a tub or floor drain, gurgling after flushing. It flags the likely cause and shows its reasoning so the CSR can confirm with the customer.
Can it account for which trucks have a jetter or camera?
Yes. Equipment is stored per tech or per truck, and jobs that need it are only suggested to those techs. If none are free, the dispatcher sees that before promising a window.
What happens to the routine calls an emergency bumps?
The draft board lists the affected customers and a reschedule text in your wording. The dispatcher approves it, and only customers with texting consent receive it.
Does it work for commercial accounts with recurring service?
Yes. Recurring work like grease line jetting or annual backflow tests is kept on the board as fixed visits, so emergencies are fitted around them rather than over them.
Is our on-call plumber still the one who decides to go out?
Yes. The on-call tech gets a written-up job sheet and accepts or calls the customer. Nothing commits a truck after hours without that person saying yes.
See how your last emergency would have been routed
Take the 2-minute AI audit and we will show where triage and truck matching save your dispatchers the most time.
- Replay last month's emergencies
We run 30 days of past requests through the triage rules and compare the tags to what the job actually turned out to be.
- Load your trucks and licenses
We record which techs carry jetters, cameras and locators, who holds which license, and which zones each one covers.
- Dispatcher approves every suggestion
The proposed board goes live in 2 to 4 weeks. Dispatchers accept, change or reject each move, and every correction teaches the rules.
- Relax rules only where accuracy holds
Once routine drain calls are matched correctly week after week, you can let those book on their own. Emergencies always stay with a person.