AI agents for insurance agencies that each take one desk job off your CSRs
For independent agencies on Applied Epic, AMS360, HawkSoft or NowCerts. Each agent does one job a CSR or account manager does today, works inside your inbox and AMS, and stops for a licensed person wherever coverage comes up.
- Loss runs chased until they arrive
- Premium audit records gathered before the auditor calls
- Issued policies compared to what was bound
Work that never reaches the top of the pile
Chasing is nobody's job
Loss runs, signed applications, payroll reports and inspection responses each need two or three follow-ups. They slip because every one of them is small.
Policy checking gets skipped
Checking a commercial package can take an hour, so new policies get filed without anyone confirming the forms match what was bound.
Premium audits catch clients unprepared
A workers comp or GL audit notice arrives, the client has no idea which records to pull, and a noncompliance estimate or surprise additional premium follows.
Six agents built for agency desks
Each agent runs on a major model API in accounts your agency owns, logs every step to the AMS, and waits for staff approval before a client or carrier hears from it.
Loss run chaser
Opens a request for each account entering the renewal window, sends it to the carrier's loss run contact, follows up on schedule and attaches the run with its valuation date.
Policy checking agent
Compares an issued commercial policy to the binder and quote form by form, and lists differences in limits, deductibles, forms and named insured for the account manager.
Premium audit prep agent
When an audit notice lands, it tells the client which payroll reports, Form 941s, subcontractor certificates and sales figures the auditor usually wants, and tracks what comes back.
COI request agent
Reads each certificate request, checks the holder's AI and waiver wording against the policy's endorsements, and prepares the ACORD 25 or explains what is missing.
Carrier mail clerk
Works the shared carrier inbox through the day, sorting notices by type, matching policy numbers, attaching to the AMS and setting the follow-up activity.
X-date follow-up agent
Watches prospect x-dates in the AMS, drafts a check-in well before each one, and hands interested replies to a producer with last year's notes.
Where agents fit in agency work
Renewal season
The loss run chaser feeds the renewal pipeline so producers get files on time.
Certificates and carrier mail
COI and mail agents built on the document workflow.
New business files
Intake data handed to the x-date agent when a prospect is not ready.
Client service email
Service requests sorted across channels before a CSR opens them.
A job unique to your agency
Custom agents for a niche program or a carrier process only you run.
Everything for agencies
See how agents fit with the rest of an agency's automation.
Agents that stay inside the lines
No agent gives coverage advice
Agents request documents, compare forms and draft notes. Explaining or recommending coverage is licensed work, so agents route it to a licensed producer or CSR.
Each agent writes to the client file
Every request, follow-up and finding becomes an AMS activity, so the file can answer an E&O question years later.
Least access for each job
The loss run chaser has no need for driver's license numbers. Each agent sees only the fields its job needs, which supports the safeguards program your agency keeps under GLBA and state data security law.
Agents that survive carrier changes
When a carrier changes its loss run process or notice layout, the monthly review catches it. The code and accounts stay in your agency's name.
“He got me 9 sales in my first 7 days of launching our campaign, which exceeded my expectations!”
Common questions
What are AI agents for insurance agencies?
Single-job agents that handle clerical work with clear rules: chasing loss runs, checking issued policies, preparing premium audit records, reviewing COI requests, filing carrier mail and following up on x-dates. Licensed staff handle coverage.
Will an agent ever discuss coverage with a client?
No. If a client reply asks a coverage question, the agent stops and routes it to a licensed person with the thread attached.
Can an agent log in to carrier portals for us?
We avoid it. Portal terms commonly bar shared or automated logins, so agents work through email, your AMS and APIs, and prepare portal tasks for staff to finish.
Does the premium audit agent deal with the carrier's auditor?
No. It prepares the client and gathers records. Your account manager or the client works with the auditor directly.
What does an agent do when it is not sure?
It stops and sends the item to a person with what it found and why it stopped. A policy number that matches nothing or a request it cannot classify is never guessed.
Do agents work with HawkSoft or NowCerts as well as Epic?
Yes. HawkSoft through its partner API for client data and log notes, NowCerts through its API, Epic and AMS360 through vendor partner access where your agency has it, and exports where it does not.
Find the desk job to hand off first
Take the 2-minute AI audit to see which agent would clear the biggest backlog at your agency.
- Find the desk with the oldest backlog
Usually loss runs or carrier mail. We count open items and how long each has waited.
- Write its playbook with the person doing it now
The CSR who handles the job today walks us through every exception, and the agent is built from that.
- Two weeks under a supervisor
The agent drafts every action and a staff member approves or corrects each one.
- Loosen the leash, review its log monthly
Routine actions can move to automatic once error rates hold, and we read the agent's log every month.